Credit Card Authorization, Damage & Additional Charges
The registered guest is responsible for the suite and Sandy Beach Suites property used by the guest, members of their party and their visitors during the stay. Guests are responsible for damage, loss, missing property, excessive cleaning or other additional costs attributable to their stay. This includes, but is not limited to, damage to suites, furniture, fixtures, appliances, equipment, linens, towels, bedding and other Hotel property. By providing a payment method and completing check-in, the registered guest/cardholder authorizes Sandy Beach Suites to process accommodation charges and reasonable, documented additional charges for which the guest is responsible under the reservation terms and signed registration agreement. Additional charges may include applicable cleaning, repair, replacement, contractor, technician, electrician, locksmith or other service costs resulting from damage, misuse or unauthorized alteration of Hotel property. Where an additional charge is assessed, Sandy Beach Suites may retain supporting documentation including photographs, housekeeping or maintenance reports, invoices, estimates, receipts and other relevant records. Any security/damage pre-authorization or hold does not limit the guest's responsibility where documented costs exceed the amount of the hold. Guests with questions or concerns regarding an additional charge are encouraged to contact Sandy Beach Suites Management promptly so the charge and supporting documentation can be reviewed.

Excessive Cleaning & Condition of Suite
Our standard accommodation rate includes normal housekeeping required to prepare a suite following an ordinary guest stay. Additional cleaning charges may apply where the condition of a suite requires cleaning, sanitizing, restoration or labour materially beyond a normal turnover. Examples may include, but are not limited to:
Excessive garbage, food or debris;
Excessive staining or soiling;
Furniture or property requiring significant repositioning or restoration;
Excessively soiled or damaged linens, towels or bedding;
Cleaning resulting from unauthorized smoking or pets; or
Any condition requiring additional housekeeping, maintenance or professional remediation beyond normal turnover.
Where additional cleaning is required, charges will reflect the additional labour, materials, professional services, repair or replacement reasonably required.


Linens, Towels & Hotel Property
Guests are responsible for maintaining Hotel linens, towels, bedding and other supplied items in reasonable condition. Items that are missing, permanently stained, damaged or rendered unsuitable for continued Hotel use may be charged at the property's applicable replacement rate. Current replacement charges may be available from the Front Desk and may be updated as replacement costs change.

Fire & Life Safety
OPEN FLAMES ARE STRICTLY PROHIBITED ON OUR PROPERTY.
Personal BBQs, fire pits, candles and other unauthorized open-flame devices are not permitted. Sandy Beach Suites provides six BBQs for registered guest use.
Smoke detectors, carbon-monoxide detectors, fire-safety equipment, electrical equipment and other building safety systems must not be removed, disconnected, covered, disabled, altered or tampered with.
Guests may be responsible for reasonable repair, replacement, electrician, technician or emergency service costs resulting from unauthorized tampering, removal or damage.
Tampering with life-safety equipment may also result in termination of the stay where necessary for the safety of guests and the property.


Quiet Time
Quiet Time is 11:00 PM and is strictly enforced.
Registered guests are responsible for the conduct of all occupants and visitors associated with their suite.
Please respect neighbouring guests and keep music, televisions, conversations and other noise at a reasonable level.
Serious or repeated disturbances may result in further action by Management, including termination of the stay where appropriate.


Maximum Occupancy & Visitors
Maximum occupancy limits established for each suite must be observed at all times.
Occupancy includes adults and children. registered guest is responsible for visitors associated with their suite and for ensuring that occupants and visitors comply with Hotel policies.
Unauthorized occupants, overcrowding or misrepresentation of the number of guests may result in additional charges and/or termination of the stay where appropriate.


Children & Supervision
Parents, guardians and responsible adults are responsible for the supervision and safety of children and minors in their party at all times.
Particular care and direct supervision are required around the beach, lake, docks, watercraft, BBQ areas, playground, sports areas and other recreational facilities.
Children and minors must comply with all posted safety requirements and instructions from Sandy Beach Suites staff.


Housekeeping
Mi casa es su casa. Our housekeeping procedures are different from those of a standard daily-service hotel.
Upon arrival, all guests are provided with a clean, well-stocked suite.
During your stay, additional basic guest supplies such as soap, shampoo and garbage bags are available in our Guest Laundry. Linen and housekeeping requests can be made through the Office.
Our housekeeping staff will not routinely enter your suite during your stay unless a service or scheduled Suite Refresh has been arranged.
We ask that guests treat our suites as they would their own homes and maintain the accommodation in a reasonably clean and orderly condition throughout their stay.
Full housekeeping service during a stay may be available for an additional charge.
June 20 through September 6: Stays of 7 nights or longer receive one complimentary Suite Refresh, scheduled at check-in.
Guests are responsible for maintaining suites, furnishings, appliances, linens and towels in good condition.
Additional charges may apply where a suite requires excessive cleaning or additional labour beyond normal turnover requirements, or where Hotel property must be repaired, replaced or restored as a result of guest damage, misuse or loss.


Keys, Key Cards & Locks
Guests are responsible for keys and/or key cards issued for their accommodation. Guests must not alter, damage or tamper with suite locks, doors, access-control equipment or other Hotel security equipment.
Reasonable replacement, locksmith, technician or emergency service costs resulting from lost property, damage or unauthorized tampering may be charged to the responsible guest where applicable.
Lost keys or access cards should be reported to the Front Desk promptly.


Beach, Water & Sports Equipment
Sandy Beach Suites provides a variety of recreational equipment for registered guests at no additional charge, including:
Beach lounge chairs
Stand-up paddleboards (SUPs)
Kayaks
Canoes
Pedal boats
Mini golf equipment
Pickleball equipment
Additional sports equipment
Use of recreational and water equipment is subject to applicable equipment waivers, posted rules, safety requirements and staff instructions.
Equipment availability is not guaranteed and may be restricted or suspended because of weather, wind, water conditions, air quality, maintenance, safety concerns or operational requirements.
Guests are required to sign equipment out where applicable and return all Hotel property promptly to its designated location after use.
Guests are responsible for Hotel property signed out to them. Equipment that is not returned, is lost, or is damaged through misuse may result in reasonable retrieval, repair or replacement charges, up to the actual cost of replacement.


Parking & Vehicles
Guest vehicles and Boats must be registered with Sandy Beach Suites where requested and parked only in designated areas.
Guests are responsible for ensuring that their vehicle does not obstruct access routes, emergency areas, other vehicles or Hotel operations. Vehicles and their contents remain the responsibility of the vehicle owner.
Sandy Beach Suites is not responsible for loss, theft or damage except to the extent responsibility is imposed by applicable law.


Access to Guest Suites
Sandy Beach Suites respects the privacy of our guests. Authorized Management, staff, maintenance personnel or contractors may enter a guest suite when reasonably necessary for an emergency, safety or welfare concern, urgent maintenance, required repair, prevention of property damage, inspection of a reported issue, or other legitimate Hotel operational requirement.
Where circumstances reasonably permit, advance notice will be provided. Emergency or urgent circumstances may require entry without advance notice.


Maintenance, Property Work & Amenity Availability
Sandy Beach Suites is a working resort property. Routine maintenance, repairs, landscaping and other necessary property work may occur during reasonable hours. From time to time, an amenity, recreational activity or area of the property may need to be temporarily restricted or unavailable because of maintenance, repair, weather, water conditions, air quality, wildfire conditions, government requirements or other safety or operational considerations. Where reasonably possible, Sandy Beach Suites will work to minimize disruption to our guests.


Wildfire, Weather & Circumstances Beyond Our Control
The South Okanagan may experience wildfire activity, smoke, extreme weather, road conditions and other seasonal events .
Guests are strongly encouraged to obtain appropriate travel insurance for their individual circumstances, particularly for travel during wildfire season.
Wildfire or smoke in the broader region does not, by itself, alter the cancellation terms of a confirmed reservation where Sandy Beach Suites remains open and accessible and no applicable government restriction prevents the stay.
Where a government order, evacuation order, road closure affecting access, utility interruption, natural event or other circumstance beyond reasonable control directly affects the ability of Sandy Beach Suites to provide the reserved accommodation, each situation will be addressed based on the circumstances, applicable reservation terms and applicable law.


Lost & Found
Guests are encouraged to check their suite carefully before departure. Items found following checkout may be retained by Sandy Beach Suites for a reasonable period before being disposed of, donated or otherwise handled in accordance with Hotel procedures and applicable law.
Guests requesting the return of an item are responsible for applicable packaging, postage, courier and shipping costs. Sandy Beach Suites cannot guarantee the recovery of property left behind and is not responsible for lost or forgotten personal property except to the extent required by applicable law.


Security & Common Areas
For the safety and security of guests, staff and property, security monitoring or video surveillance may be used in appropriate exterior and common areas of the property. Security cameras are not used in guest suites or other areas where guests have a reasonable expectation of personal privacy.


Guest Responsibility & Property Conduct
Sandy Beach Suites is privately owned. We want all guests to enjoy a safe, comfortable and respectful environment.
Guests are expected to comply with these policies, their signed registration agreement, posted safety requirements and reasonable directions from Sandy Beach Suites Management and staff.
The registered guest is responsible for the conduct of occupants and visitors associated with their suite.
Harassment, threats, abusive conduct toward staff or other guests, unlawful activity, intentional property damage, significant safety violations or conduct that materially interferes with the safety or reasonable enjoyment of other guests will not be tolerated.
Serious or repeated policy violations, unsafe behaviour, unlawful activity, intentional or significant property damage, excessive disturbances, non-payment or other material breaches of the guest's obligations may result in appropriate action by Management, including termination of the stay where permitted by applicable law.


Policy Enforcement
Failure to comply with Sandy Beach Suites policies may result in additional charges where costs are reasonably incurred, restriction of property amenities, or termination of the stay where appropriate and permitted by applicable law.
Termination of a stay due to a serious or material guest policy violation does not automatically entitle the guest to a refund for unused accommodation. Any refund entitlement will be determined according to the circumstances, reservation terms and applicable law.

Thank you for helping us maintain Sandy Beach Suites as a safe, comfortable and enjoyable property for all of our guests.